Implementation Specialist
Customer Success Team
Yellow Canary is a growing Australian RegTech company, challenging the traditional approach to workforce compliance. Our platform is designed to help employers do the right thing by their employees - ensuring they are paid correctly, and on time, in accordance with laws, awards and Enterprise Agreements.
Our customers are at the centre of everything that we do, and our Customer Success team embodies that value. We operate at the intersection of technology and customers, working closely with our Engineering teams to help make workforce compliance easy for the YC community. We’ve grown rapidly in the last two years, and we’re only just getting started.
You will be part of the creation of our internal customer tools that enable our Customer Success team to implement pay rules within the YC platform, which will be a game changer in our mission to give Australian employers confidence that they are doing the right thing by having a compliant workforce. This is an opportunity for someone who excels in building out and scaling processes within the payroll compliance space. We’re looking for someone excited to join the team as our first dedicated Implementation Specialist, driving the next stage in our growth.
A little about the role:
- Implement: You’ll be responsible for implementing pay rules within our customer tools at all stages, and managing the implementation of annual and other regulatory changes into our platform. You are willing to roll up your sleeves to understand the platform and implementation toolkit in order to identify opportunities to evolve the process to growth operations at scale.
- QA and testing: you’re obsessed with quality and developing automated, robust systems that guarantee quality, accuracy and scalability. The accuracy and integrity of implementation is critical to our success and you’ll own the systems and processes that support this.
- Process - test, refine and document: you know that a clear, intuitive process is a gateway to scalability and accuracy. You’ll be responsible for documenting the pay rules implementation process and ensuring the process aligns with the YC ‘automation-first’ mindset; developing workflows to optimise the process; testing the process; and refining it as we continue to make improvements.
- Scale and automate: we take an automation mindset to everything we do. You’ll champion this mindset - identifying opportunities and embedding automation-first within the implementation process.
- Develop: the first iteration of the toolkit is exactly that. You will identify new features that can be developed, scope these with the engineering teams and help prioritise them based on the need of the customer and other metrics.
- Replicate: the toolkit will initially be focused on use within the wages and salaries vertical and we will eventually expand this to other product verticals.
- Iterate: the central pillar that underlies them all. Iteration occurs at every stage and never ends. You are always seeking to test and iterate in pursuit of getting it done and then finding an ever better way to do it next time. You embed this thinking in every one you collaborate with, and in the process itself.
A little about you:
- You have worked within the payroll space or as an employment lawyer for at least 3 years, even better if you’ve spent time at a RegTech or payroll and HR software company.
- Endlessly curious: You anticipate how decisions are made, persistently exploring and uncovering the needs of our customers and partners to understand how YC can make compliance easy.
- Solution oriented: Proactively engaging internal customers with a consultative, solution-oriented approach in discovering new opportunities to improve processes.
- Tech-savvy: Fundamental understanding of technology and engineering practices, and comfortable communicating technology to a variety of audiences.
- Subject Matter Expert: Experience in, or enthusiasm to develop a deep knowledge of the workforce compliance and regulatory framework arena, customer pain points, and products.
- Resilient: A self-starter, you’re comfortable working within a fast-paced, collaborative, startup environment.
Customer Success at Yellow Canary
Our customers are at the centre of everything that we do, and our Customer Success team embodies that value. They operate at the intersection of technology and customers, working closely with our Data and Engineering teams to help make wage compliance easy for the YC community. Our Customer Success team also drives our growth, building and maintaining our strategic relationships with our partners and driving new platform features and solutions.